SHIPPING

• We ship throughout Malaysia, except for Langkawi, Sabah & Sarawak 

• All orders are processed and delivered within 1 -3 days after dispatch via Cold Chain Delivery

• Deliveries are handled by our trusted logistics partners to ensure your products arrive fresh, frozen and on time.

• Delivery slots may vary depending on your location and order time.

We strive to ensure all orders are packed securely in vacuum-sealed packaging and kept frozen until it reaches you.

RETURN POLICY

Due to food safety regulations, we do not accept product returns once items are delivered.

We only accept return or exchange if:

• You received the wrong item.

• The product is damaged or spoiled upon arrival.

To initiate a return or claim, please:

1. Contact us within 24 hours of delivery.

2. Provide your order number and clear photos/videos of the issue.

Our team will review your case and respond as quickly as possible.