At Melacow Meat, we take pride in delivering premium quality, vacuum-sealed meat that meets your expectations. Due to the perishable nature of our products, we do not offer refunds once the item has been shipped.

However, we will provide a refund or replacement under the following conditions:

• The product received is damaged, spoiled, or not as ordered.

• You report the issue within 24 hours of receiving the item.

• You provide photo or video proof of the product’s condition.

To request a refund or replacement, kindly contact us immediately via WhatsApp at 011-26256210 or email at melacowmeat@gmail.com.

Please note that failure to report within 24 hours will void eligibility for a refund or replacement.